Remote Legal Jobs • Decision Making

The Fraud Investigator role provides vital after-care to Monzo customers who have fallen victim to value fraud across a range of touch points. You will be gathering evidence from customer claim submissions and probing for further evidence where needed. Making decisions on cases and uphold or decline fraud claims up to a case value of £5,000. This role requires excellent English written & verbal communication skills and an ability to work well independently & be collaborative with the wider team.

The Fraud Investigator role within our Pursue pillar facilitates and acts on vital communication between Monzo and other institutions; helping us to prevent the loss of funds to fraudsters both within Monzo and across the industry. Investigating and actioning fraud reports received from other financial institutions, probing for further evidence where needed.