Monitor shipment exceptions and escalate issues to logistics managers.
Manage inbound calls and route communications to appropriate departments.
Handle external communications with carriers and clients throughout shipments.
Cryoport Systems is a comprehensive supply chain partner for the life sciences industry, delivering specialized solutions for biopharmaceutical, cell and gene therapy, reproductive medicine, and animal health markets. As part of a broader family of companies, it provides temperature-controlled supply chain expertise and employs dedicated personnel to support life and health through advanced technologies.
Process incoming orders and returns, validate accuracy, and coordinate with warehouses for timely dispatch.
Own LTL freight scheduling, manage complex logistics, and maintain key documentation (BOLs, SLIs).
Communicate order status updates to customers and internal stakeholders via email, phone, and in person.
Verkada is transforming security with an integrated AI-powered platform for video security and access control. The company serves over 30,000 customers including Fortune 500 companies, has a $5.8B valuation, and employs a rapidly scaling team across 170+ countries.
Serve as primary customer contact during afterhours operations, managing shipments from pickup to delivery and providing status updates.
Prepare quotes, negotiate pricing with carriers and customers, and balance competitiveness with profitability to maximize margins.
Proactively resolve shipment delays, carrier issues, and customer concerns while collaborating with internal departments for successful load execution.
TA Services moves freight and provides logistics solutions including freight brokerage, managed transportation, warehousing, fulfillment, and cross-border logistics. The company emphasizes a culture of support, challenge, and growth, with a focus on people-first values, service, safety, results, and innovation.
Deliver high-quality, efficient customer service through daily engagement and strategic management of relationships with healthcare partners.
Support daily operations of the Remote Delivery program, including inventory, delivery, and maintenance of product PAR levels on a set route schedule.
Respond promptly and professionally to customer inquiries and service requests, and promote program growth by recommending additional services.
Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering advanced O&P solutions and clinically differentiated programs. With 160 years of clinical excellence and a nationwide presence, the company focuses on helping people achieve new levels of mobility and freedom.
Coordinate transportation activities including scheduling, communication, and tracking shipments for on-time delivery.
Negotiate rates with carriers and troubleshoot delays or emergencies during overnight shifts.
Prepare shipment documentation and assist customer support with trailer audits and alarms.
We are a fast-moving, team-driven logistics organization committed to delivering exceptional service to our customers. We value collaboration, problem-solving, and a positive, can-do attitude, fostering a supportive culture.