Lead the development and support team for internal systems, ensuring valuable, secure, and scalable deliveries. Be a bridge between business and engineering areas, helping prioritize demands and translating needs into technical solutions. Evolve and maintain internal platforms such as workflow, access management, and custom tools. Act in the continuous improvement of processes and automations that impact areas such as service, CSC, governance, and information security. Define architecture, best practices, and engineering standards in conjunction with the company's technical leadership. Support the team's development with feedback, mentoring, and individual follow-up.