Join our Unified Service Platform team as a Staff Product Designer and redefine how we deliver exceptional customer support. You’ll craft seamless, intuitive experiences that empower customers to get the help they need, quickly and confidently. With AI at the forefront, you’ll explore innovative ways to enhance the end-to-end support journey, from smart self-service to live agent interactions. You'll collaborate closely with data science and customer experience teams to align on insights and strategy.
Own the Konnect Developer Portal experience, including the Portal Editor, client experience, and publishing toolchain. Lead product discovery and shape the roadmap in areas such as WYSIWYG/Markdown portal editing and generative AI portal scaffolding. Partner closely with design, engineering, GTM, and customers to define and ship impactful features.
Lead day-to-day product development for the GeneDx patient portal, the primary digital hub through which patients track test status, complete key tasks, access results, and engage with support resources. Manage the product backlog for portal features, partner with Product Design and Engineering, and represent the voice of the patient. Responsible for ensuring user experiences and communications are clear, secure, intuitive, and frictionless.