The Snr. UX Designer is responsible for enhancing customer satisfaction by improving the usability, accessibility, and experience associated with the KnowBe4 products, transferring the strength and personality of the KnowBe4 brand seamlessly throughout the interface of a product. They will take a leading role in shaping the KnowBe4 flagship product experience strategy alongside Product Management, Engineering, and UX Research and collaborate with product team counterparts to research, design, and prototype ideas to identify, refine, and validate solutions to customer problems.