Amplitude

As a Customer Success Manager, you will partner with Velocity & Emerging Enterprise Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions. You will use Gainsight and leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude and provide expertise to help customers derive valuable insights from our highly technical product.

Play a pivotal role in safeguarding Amplitude's customer base by proactively analyzing health signals, collaborating across go-to-market teams, and executing preemptive strategies that drive renewal success for the Velocity Segment. The role is a blend of scaled Customer Success and light touch technical consulting, designed to support customers at risk and ensure they realize lasting value from our platform.