Customer Success Manager EMEA

Amplitude is seeking a Customer Success Manager to build relationships with and drive long-term value realization for Amplitude’s customers. The Customer Success team drives adoption through structured programs as well as ad-hoc engagement to provide product expertise and standard methodologies. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer. As a Customer Success Manager, you will partner with Velocity & Emerging Enterprise Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions. You will use Gainsight and leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude. You will also gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives.