$908–$908/mo
Mexico
2w PTO
- Respond to incoming phone calls, emails, and chat messages requesting technical support, logging all interactions in the ticketing system.
- Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues, resolving technical problems or escalating when necessary.
- Ensure timely resolution of service desk requests, conduct follow-ups for customer satisfaction, and continuously improve skills through training and certifications.