Cushman & Wakefield

This role delivers client facing services as part of C&W’s Remote Site Management service capability within C&W’s Manila based Portfolio Services Centre. C&W’s Remote Site Management service provides virtual and remote operational support and facilities coordination services for our client’s sites and operations across the Americas Region. You will organize and provide vendors to the client, third parties and C&W supplied services and functions.

Assist the Team Leader with daily team supervision, oversee manpower and operations, and organize vendor services for clients, while liaising with the client team and stakeholders. This role involves developing detailed site knowledge, responding to service requests, acting as the single point of contact (SPOC) between the client and RSM requirements, and formulating and measuring KPIs and SLAs. Responsibilities also include managing the OPEX budget, ensuring billing accuracy, and attending client meetings to address concerns.