3 open remote positions
Electric empowers small and medium-sized businesses with everything they need to take control of their IT and security environment.
We are seeking a friendly and enthusiastic Product Support Specialist to join our Product Support Team who will be on the front lines supporting, triaging, and resolving customer inquiries and completing various tasks assisting the broader Customer Success team. The ideal candidate must be able to communicate effectively and efficiently with customers, possess problem-solving skills, and above all, have a passion for helping others.
We are seeking a highly skilled and proactive Senior Product Support Specialist to join our Product Support team; as a Senior Product Support Specialist, you will be a primary point of contact for complex customer inquiries, providing expert-level support, in-depth triaging, and effective resolution. You will be a key contributor focused on the success, retention, and expansion of our customer base.
Electric's Engineering team is seeking a Senior Backend Engineer to help build and scale their flagship SaaS application. This role will be part of a collaborative product team that takes ownership over a product domain to deliver features, maintain system reliability, and improve backend architecture in an effort to add value for their customers. The ideal candidate will have expertise in modern Python-based backend technologies.