$43,444–$47,266/yr
UK
6w PTO
- Manage late arrears cases for motor, mortgage, and unsecured loans, ensuring fair treatment of customers and regulatory compliance.
- Proactively handle customer communications via phone, email, and portal, and negotiate repayment solutions considering individual circumstances.
- Identify and refer cases requiring specialist handling, such as complaints, vulnerability, or fraud, and maintain up-to-date regulatory knowledge.