Help members resolve early-stage loan delinquencies with empathy and professionalism.
Use negotiation and account analysis to bring loans back to current status.
Communicate via phone, email, and mail while maintaining accurate records.
This company is a financial services organization specializing in loan management and collections. It operates with a remote-first culture and focuses on collaboration, performance, and professional development.
Review and analyze delinquent accounts to determine the best course of action for resolution.
Contact clients via phone and email to discuss accounts and negotiate repayment plans.
Document all interactions and agreements and ensure compliance with company policies.
Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and move toward a stronger financial future. They are a rapidly growing company with a culture grounded in compliance and ethics.
Manage the loan remediation pipeline, tracking, prioritizing, and updating cases to ensure timely resolution.
Review and verify loan documents for compliance, accuracy, and completeness.
Collaborate with internal teams and stakeholders to drive cases to resolution and identify process improvements.
LoanCare is a leading full-service mortgage loan subservicer, providing servicing solutions to banks, credit unions, and independent mortgage companies. With over 1.8 million loans subserviced and senior managers averaging nearly 30 years of experience, the company fosters a collaborative culture focused on integrity and innovation.
Oversee and maintain all aspects of the client relationship.
Serve as main point-of-contact for client inquiries and concerns.
Provide monthly business review for client on trends, SLAs, etc.
LoanCare is a full-service mortgage loan subservicer that delivers excellence to banks, credit unions, and homeowners. Backed by the strength of a Fortune 500 company, it offers a career foundation built on integrity, innovation, and collaboration.
Manages high volume of outbound and incoming member calls regarding delinquent accounts.
Makes payment arrangements and contacts members to discuss outstanding balances.
Utilizes knowledge of bankruptcy, repossession, and other processes to resolve accounts.
Peak Credit Union is a financial cooperative that provides banking services to its members. The company emphasizes strong connections with members and local communities, and promotes a collaborative and supportive work environment.
Manage high volume inbound and outbound calls to address customers with delinquent loan payments.
Negotiate and execute effective payment arrangements to bring overdue accounts current.
Resolve customer concerns and complex issues related to late payments with professionalism and empathy.
Enova International is a leading financial technology company that provides online financial services through its AI and machine learning-powered platform. The company serves non-prime consumers and businesses and is committed to an inclusive culture where employees can thrive.
Oversee the review and approval of financial promotions across Monzo's product suite to ensure compliance with FCA and ASA rules.
Review and approve claims about Monzo's products to ensure they are clear, fair, and not misleading.
Develop training materials for new product launches and keep up with regulatory developments in financial promotions.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business bank accounts, savings, and investments. They have grown significantly over the past decade in the UK and foster a culture of solving problems and changing lives through their products.
Follow up with new leads, schedule consultations, and collect borrower information to complete loan applications.
Send documentation requests and review files before submitting for pre-approval.
Manage the Mortgage Advisor's calendar and track lead activity in the CRM.
Better is an AI-native platform rebuilding home finance, having funded over $110B in loans and raised over $1.2B in equity capital. They operate at real scale with a focus on modernizing the mortgage industry.
Supports loan boarding and de-boarding processes within Transfer Services
Responds to Client Relations tickets and makes data corrections as needed
Orders, mails, and reviews RESPA or Transfer related letters for loan boarding and offboarding
LoanCare is a leading full-service mortgage loan subservicer, helping customers with home purchase transactions. Backed by Fidelity National Financial, a Fortune 500 company, they offer a culture built on integrity, innovation, and collaboration.
Oversee and execute foreclosure processes in compliance with federal standards.
Manage and mentor foreclosure specialists, ensuring timely and accurate processing.
Provide backup coverage and support for team activities and special projects.
LoanCare is a full-service mortgage loan subservicer that delivers excellence to banks, credit unions, and independent mortgage companies. Backed by Fidelity National Financial, a Fortune 500 company, they subservice over 1.8 million loans nationwide, with a seasoned team of senior managers averaging nearly 30 years of experience.
Review and manage daily progress reports on outstanding curative pipelines and SLA reports.
Act as a liaison for borrowers, assisting with questions and concerns throughout the title clearance process.
Maintain open communication with team and managers, and support lender relationships.
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of loan services. The company emphasizes an entrepreneurial mindset and a culture guided by its '5C's' values: Connect, Collaborate, Communicate, Care, and Celebrate.
Prepare and manage mortgage insurance claims across multiple agencies and investor requirements.
Reconcile financial information and validate supporting documentation for accuracy.
Conduct research, resolve discrepancies, and maintain detailed records for claims operations.
The company specializes in mortgage insurance and claims operations within a fast-paced financial services environment. They focus on accuracy, timely processing, and employee development, fostering a collaborative culture.
Monitor shared collections inbox, categorize inquiries, and respond to routine customer questions using established processes.
Support collection efforts on past-due accounts, including outreach, documentation, and identifying reasons for delinquency.
Route complex or sensitive matters to appropriate team members and maintain accurate notes in internal systems.
Raptor Technologies is a school safety partner providing SaaS and mobile technology, training, and consultation across the school safety life cycle. Founded in 2002, the company serves 60,000 schools in 55 countries with a mission to protect every child, every school, every day.
Enter and track work orders through the property management system to ensure accurate and timely documentation.
Communicate and coordinate planned service visits with residents, contractors, and maintenance teams.
Maintain working knowledge of accounting and control concepts, including purchase order creation and invoice processing.
Corvias is a company that develops solutions through partnership, focusing on solving partners' systematic challenges and building resilient communities. They foster a culture of caring, purposeful, diverse, and courageous individuals who are committed to making a difference for their partners.
Manage the institutional loan program, including servicing, repayment, collections, and delinquency management.
Develop and implement collection strategies, policies, and compliance controls in partnership with Legal and Compliance.
Lead cross-functional collaboration and vendor management to optimize portfolio performance and student repayment outcomes.
Arizona College of Nursing is a nursing school that prepares students for careers in nursing. It is a rapidly growing organization with a positive, supportive, and collaborative culture.
Lead daily operations of the Collections team, setting priorities and coaching to KPIs.
Manage team development, including performance reviews, coaching, and retention.
Drive financial recovery and profitability through strategic projects and vendor management.
Liberty Mutual is a global insurance company offering a wide range of insurance products and services. With a large workforce, the company emphasizes inclusion, professional development, and employee well-being.
Lead regulatory examinations and GSE, agency, and investor reviews in a mortgage environment.
Serve as the primary point of contact for regulators, agencies, and investors throughout the review process.
Coordinate data collection, validate responses, and track examination progress through resolution.
The hiring company is a mortgage industry firm focused on regulatory compliance and examination management. It offers an inclusive, collaborative culture with opportunities for professional growth.
Deliver exceptional customer experiences by investigating and resolving complex complaints filed with Bank Partners and Executive Leadership.
Categorize and record all complaints with extreme attention to detail, driving continuous improvement and cross-functional collaboration.
Become a subject matter expert on products, consumer finance policies, and regulatory requirements to improve processes.
Affirm is a financial technology company that provides buy now, pay later services without hidden fees or compounding interest. The company is remote-first with a focus on employee well-being and offers competitive benefits and a strong culture.
Lead collections strategy initiatives from opportunity identification through design, testing, and optimization.
Design multi-channel treatments across email, SMS, dialing, and digital self-service, determining timing and segmentation.
Partner with cross-functional teams including Data Science, Product, Legal, and Compliance to drive initiatives into production.
TrueAccord, a subsidiary of TrueML, transforms debt resolution with machine learning and a human touch. With a world-class leadership team and passionate employees, it helps millions of consumers regain financial health while lowering costs for creditors.
Supervise the Claims Department to ensure compliance with policies, investor guidelines, and regulations while enhancing staff performance through goal setting and coaching.
Monitor audit findings, implement procedural improvements, and handle escalations to maintain department success.
Provide regular loan status reports, conduct one-on-one meetings with direct reports, and facilitate training for new and existing employees.
LoanCare is a leading national provider of full service mortgage loan subservicing, serving banks, credit unions, and homeowners since 1991. Backed by Fidelity National Financial, a Fortune 500 company, they subservice over 1.8 million loans and offer a culture of integrity, innovation, and collaboration.