Job Description
As Senior Manager, Number Operations, you will lead and mentor a global team of 20 individual contributors, managers and contractors, fostering a culture of operational excellence, innovation and continuous learning. Responsibilities include building the quarterly Number Operations OKRs, owning customer escalations, and project managing ad hoc KYC/compliance requests. This role requires partnering with Product to identify and advocate for in-product UX improvements, process automation and AHT reduction opportunities. You will report to the VP, Customer Support & Experience and influence the direction of Aircall’s number management strategy.
About Aircall
Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses, unifying voice and digital channels into one seamless platform.