New Customer Success Engineer, Federal

Acts as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion. Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization. Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers. Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics. Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data. Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer. Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer. Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization.