Customer Success Executive

This role involves owning and leading the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership. You will foster strong relationships with C-Level executives to deliver on business outcomes, partnering with Account Executives to create and execute integrated pre- and post-sales strategies. The executive will identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization. Guiding and inspiring the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion is key. A strategic thought leader looks for opportunities to help customers achieve their long-term goals. The candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives.