Job Description
Contribute to the future of our product by surfacing customer feedback and insights, responding to support requests, and contributing to our help guides and engaging with our community. You will investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, and Twitter.
Work closely with engineering team to ensure bugs are documented, reproduced and resolved quickly. Surface trends and insights from customer feedback to the team at large to inform product choices. Lead select strategic projects to improve the support experience, billing controls and general product operations.
You'll be troubleshooting technical issues, including APIs and integration setups, and will be expected to reproduce bugs with Anara in various environments (different browsers, Windows, Mac, Mobile).
About Anara
Anara is AI for scientific advancement, helping researchers find, understand, organize and write scientific documents together.