Job Description
The Customer Service Specialist I is responsible for the management of all level 1 support calls, emails, tickets, and chats. This involves resolving customer issues, documenting them in the company CRM, and taking appropriate follow-up steps with the customer’s Account Manager. The individual will also answer general office phones, complete data entry, perform quality assurance tasks, and build professional relationships with customers.
They will interact directly with customers via phone, email, and chat to ensure 100% satisfaction. Additionally, they will take on level II support tasks where applicable, including monthly billing tasks, accounting file reviews/adjustments/uploads, and other billing-related tasks. The regular shift schedule is an 8-hour shift, 5 days per week, Monday – Friday.
About Genea
As leaders in property technology, Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries.