Job Description
As a Customer Success Associate at Go1, you're pivotal in driving lasting customer value through engagement, adoption, and advocacy. Your focus spans customer retention and responsiveness for our SMB clients and reseller partners. You'll identify segments needing support, collaborate on scalable solutions, and ensure our customers derive maximum value from our platform. They are seeking individuals with a knack for creative problem-solving, resilience, and a passion for customer success. This role involves working closely with the Customer Strategy team to research and develop customer engagement strategies through email, live training, and proactive scaled at-risk outreach. This role will also proactively monitor customer health scores and indicators, identifying and mitigating risks to meet retention targets.
About Go1
Go1 enables companies to achieve the impossible by maximizing the potential of their people through their learning content aggregator platform.