Digital Collections Specialist

The Digital Collections Specialists are responsible for responding to borrowers via different digital communication channels with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower’s delinquency. This role will also maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer. Essential Job Duties & Responsibilities: Communicate with delinquent borrowers via different digital communication channels. Find solutions to help bring borrower’s loans to a current status Process payments for borrowers with past due payments Maintain daily, weekly, and monthly collection and metric goals