Residential Loan Processing Support Specialist

The Residential Loan Processing Support Specialist provides technical support and guidance to employees on loan origination systems and mortgage processes. This role answers "how-to" questions, troubleshoots system issues, and creates self-help documentation. The Specialist serves as the main point of contact for Loan Officers, Relationship Managers, and Loan Processors, collaborating with other departments to resolve issues and ensure smooth lending operations.

Remote Internal Claims Auditor

Understand and stay current with client contract criteria and requirements ensuring client services are compliant as well as meet client expectations. Ensure accuracy of claims processing and contract logic builds through internal audit processes. Perform targeted audits of claims processing including, but not limited to, high dollar payments, benefit matrix, interest payments, pre-payment and post-payment audits, and multiple procedure claims.