Head of International Operations Portugal Business Units

Establish the foundational structures, processes, and playbooks for operations in international markets where local complexities, regulations, and partner needs vary. Identify gaps, bottlenecks, and opportunities for simplification and automation with an AI-first mentality. Create and refine localized staffing models to balance high-quality member experience with efficient utilization. Build, lead, and motivate a growing team in less mature international markets. Design and test scalable strategies to improve member experience. Bring insights from local operational realities into the clinical development roadmap. Define success metrics tailored to earlier-stage markets. Monitor P&L performance closely and identify efficiency opportunities. Lead and support cross-functional initiatives to launch, stabilize, and scale Sword’s presence in new and growing international markets.