Job Description
Troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, API integrations and other Allium Integrations (e.g. kafka). Help customers diagnose problems in their data sources (Snowflake, BigQuery, Postgres, etc.) and optimize performance. Collaborate with engineering to investigate bugs, identify patterns, and ship fixes. Develop internal tools and scripts to automate troubleshooting and improve customer response times. Write clear documentation and knowledge base articles for customers and internal teams. Partner with the GTM and product teams to translate customer pain points into actionable insights. Participate in daily syncs to discuss ongoing issues, progress, and improvements.
About Allium
Allium makes blockchain data accurate, simple, and fast by taming the chaos by ingesting, sanitizing, and standardizing all data across 100+ blockchains.