Head of Customer Support and Operations

Empower is seeking a strategic Head of Customer Support and Operations to lead our front-line support and back-office teams, reporting directly to the CFO. In this critical leadership role, you’ll be responsible for designing and executing scalable, data-driven support and operations strategies that elevate the customer experience while ensuring efficiency, compliance, and alignment with company goals. You'll partner cross-functionally with teams like Product and Compliance, oversee outsourced vendors, and drive continuous improvement through process optimization and innovative use of technology—including AI. Our ideal candidate is a seasoned operations leader with a strong track record in customer-centric environments, particularly in B2C fintech or financial services. Travel for company offsites is expected at a minimum 2 times a year, and travel to the Philippines at a minimum of 2 times a year as well.