Gainsight Admin

As a Gainsight Strategist & Admin, you’ll be responsible for leading the planning, implementation, configuration, optimization, and ongoing management of Gainsight within Spring Health. Your mission is to ensure Gainsight is effectively leveraged to enhance Customer Success operations, drive retention, and support business growth. You will own and continuously optimize the Gainsight instance, including configuration, integrations (Salesforce, Zendesk, Gong, data warehouse), and performance. Partner with Customer Success, Product, Marketing, and RevOps to translate business objectives into automated workflows, health scores, dashboards, and customer‑lifecycle playbooks. Design and launch programs that drive customer advocacy and lifecycle marketing, ensuring every customer touch is timely, personalized, and value‑driven. Lead Gainsight projects from discovery through deployment: develop project plans, secure stakeholder alignment, manage testing, create documentation, and deliver training. Uphold data integrity, access controls, and governance standards across Gainsight and connected systems. Serve as the internal evangelist and change agent for Gainsight best practices; deliver enablement sessions that accelerate adoption and streamline CS operations. Maintain and communicate a quarterly Gainsight roadmap aligned to company priorities, user feedback, and performance insights.