Customer Advocacy Manager

The Customer Advocacy Manager function is a customer facing role that is, at its core, focused on being a single point of contact for our most strategic customers for all things support related. This position is responsible for driving accountability and customer outcomes. The candidate must be able to manage customer expectations in stressful situations, coordinate support activities to delight the customer, escalate internally and with the customer when required, provide guidance and generate and report status and metrics for internal and customer use cases. As the single point of contact for the customer, the CAM must build strong relationships internally to DDN as well as with the customer. The customer will rely on the person in this role to insure a smooth and satisfying support experience every time.