Job Description
The Customer Support Manager will be at the heart of scaling Sprinto’s global support engine—building smart processes, mentoring talent, and using technology to deliver fast, delightful support experiences. The candidate will lead a remote-first support team with clear goals, regular feedback, and a strong culture of ownership, and deliver world-class customer experiences by driving CSAT, FCR, and SLA targets.
This role involves building scalable support systems with ISO-ready processes and clear documentation, and implementing automation & AI (Intercom bots, macros, workflows) to improve efficiency. They will use data to drive decisions, streamline queues, and reduce response/resolution times, ensuring 24/7 support readiness with effective shift planning and global coverage.
About Sprinto
Sprinto is a leading platform that automates information security compliance, ensuring compliance, healthy operational practices, and business growth.