Job Description

Assess and translate client’s requests into what the client truly needs. Find and implement creative and optimal solutions to accommodate the requirements within our applications. Analyze and troubleshoot product stability inquiries or issues of both product and technical nature by phone or electronically through the ticketing system. Liaise with 3rd party vendors, end-users, and our client’s IT. Document configuration, enhancement, and testing notes for various projects through the ticketing system. Work closely with other team members as part of a cohesive group on various projects. Provide client training or assistance remotely or occasionally onsite. Maximize and maintain current knowledge and awareness of applications and related technologies.

About Harris

Harris is a leading provider of mission critical software to the public sector in North America, and a wholly owned subsidiary of Constellation Software Inc.

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