Sr. Client Success Manager

The Senior Manager, Client Success is responsible for the execution of client contract deliverables, assists with program planning, and contributes to overall client program success. This individual must possess strong communication skills (verbal and written), organization skills, attention to detail, and the ability to multi-task. The successful Manager must be able to work both independently and with a team, proactively communicate with brands and agencies, be knowledgeable of client review/submission systems, be accountable, creative, flexible, and organized with the ability to prioritize time-sensitive assignments. This individual is experienced in independently managing multiple brands & programs at various stages of execution. Own and efficiently manage multiple accounts, brands, and programs. Develop a fluent understanding of all program-specific goals and objectives. Apply knowledge of company products and programs to provide input to sales. Develop working relationships with internal teams (client success, client sales, operations, pricing, creative, IT) and external teams (direct clients and media/creative agencies). Successfully translate client input and objectives into clear direction for internal teams. Assume ownership of projects from initiation to completion to ensure client/agency/sales satisfaction. Effectively track and communicate contract details and deliverables, and client requirements, Serve as single point of contact for client-related status updates and regularly communicate key updates to internal and external teams.