Functioning as a strategic partner and trusted advisor to customers, this role involves driving long-term account growth, retention, and demonstrable return on investment (ROI) through effective relationship management and operational execution. The projects will vary in scope, complexity, and affected business area.
We're looking for a Key Account Manager to serve as a reliable point of contact, guiding clients and ensuring smooth collaboration across teams. You'll act as a company representative, guide customers through verification, prepare offers, and support product enhancements. Responsibilities also include maintaining CRM, collecting KYC profiles, creating Jira tasks, and providing analytic reports.
The Technical Account Manager will drive success for the Pooled Customer segment, a fast-growing cohort of digital-first clients who value autonomy, technical depth, and business outcomes. This role is ideal for someone who thrives at the intersection of data and customer experience. As a Sr. TAM, you will co-own a book of 50+ customers alongside a Digital Account Manager focusing on technical enablement, implementation, and scaled support strategies, with a strong emphasis on retention, growth, and automation.
As a key member of the Civic Alliance team, you will be integral in executing our strategy for social impact. You’ll support our current member companies in piloting civic programming and elevating their impact. You’ll research potential new members and conduct outreach campaigns to grow our coalition and expand our footprint. You’ll collaborate cross-functionally with our Marketing & Communications team to craft customized communications and wide-ranging nonpartisan content.