The Account Manager will join Zócalo Health at a critical time to drive business growth, identify expansion opportunities, and ensure exceptional service delivery to health plan partners, exceeding contractual requirements and strategic objectives.
Manage and grow relationships with card acquirers, processors, and financial institutions, ensuring alignment with strategic payment goals. Lead client interactions, showcasing strong verbal and written English communication skills. Enhance partner interaction processes, mitigate conflicts, and ensure the optimal fulfillment of financial obligations. Stay ahead by monitoring market trends and cultivating business relationships with existing partners.
We are seeking an experienced and highly motivated Director, Global Customer Success to lead and scale Azul’s global customer-facing post-sales functions. This is a hybrid role that combines hands-on account management in NAM with strategic leadership. The ideal candidate is passionate about driving long-term customer outcomes, operational excellence, and scalable post-sales engagement models.