Job Description
This full-time remote role involves handling customer inquiries and resolving issues to ensure customer satisfaction. Daily tasks include maintaining phone etiquette and delivering exceptional customer service experiences. You will be responsible for responding promptly to customer inquiries through various channels, scheduling appointments, and maintaining accuracy in all interactions. A proactive approach to addressing customer concerns is essential, along with collaboration with team members. Detailed record-keeping of customer interactions and staying updated on product knowledge are also required.
About SnappyCX
SnappyCX is a BPO company committed to delivering exceptional customer experiences, empowering businesses worldwide by connecting top-tier talent with companies across various regions.