Account Manager, Channel Success

What You'll Do:

• Manage new business from small partners and MSPs, including deal registration, partner communication, and internal follow-through.
• Own the post-sales lifecycle for a portfolio of channel-sourced customer accounts, supporting onboarding, renewals, expansion opportunities, licensing, and ongoing partner success.
• Serve as the primary Patch My PC contact for the end-user customer while coordinating with the originating partner on renewals, upgrades, deal registration, and other commercial activities.

What You'll Bring:

• 3+ years of experience working with channel partners, MSPs, resellers, or distributors in an account management, channel sales, partner management, or similar role.
• Strong commercial acumen with the ability to identify renewal risks, expansion opportunities, and customer health signals while delivering a consultative partner experience.
• Proven ability to collaborate across Sales, Customer Engineering, Marketing, and Operations to deliver successful customer outcomes.

Compensation & Benefits:

• Competitive salary of $65,000 - $78,000 based on experience and location.
• Benefits include 401(k) Match, Medical, Dental, and Vision coverage, FSA/HSA, fertility benefits, parental leave, PTO, volunteer leave, charitable donation matching, tuition reimbursement, gym membership reimbursement, internet stipend, and pet insurance.