New Customer Operations Director, Business Banking and Wealth

As Customer Operations Director you will lead the design, delivery, and scale of our customer operations function as we grow our footprint in business banking and digital wealth products, including pensions, savings, and investments. This role is key to ensuring we deliver frictionless, compliant, and high-impact service experiences for both individual and business customers, while continuously improving efficiency and supporting innovation. As a strategic leader, you will oversee our customer operations and change and continuous improvement teams with a focus on building a best-in-class function that supports growth, regulatory excellence, and customer trust. You will proactively set out and deliver a clear strategy to achieve the next stage of our growth ambition. You'll own and deliver world-class customer service through multi-channel management, create a culture of continuous improvement, enable the safe and efficient delivery of change into the operation, identify potential operational risks, develop and manage strategic partnerships, and mature processes and controls.