Key Responsibilities:
- Conduct user research and interviews to understand learner needs and contribute to student-centered solutions.
- Support product initiatives by gathering requirements, documenting processes, and collaborating with stakeholders.
- Assist with solution development, testing, and implementation using agile approaches.
Required Qualifications:
- Bachelor's degree in Computer Science, Business, IT, UX Design, or related field.
- 3–5 years of experience in higher education, customer experience, user experience, or digital engagement.
- Skills in product support, journey mapping, workshop facilitation, and cross-functional collaboration.
Benefits:
- 22 days of paid vacation, 3 personal days, and 16 paid holidays.
- Comprehensive health coverage including medical, dental, and vision.
- Retirement stipend of 7.25% of base salary and supplemental retirement plans.
University of Maryland Global Campus
University of Maryland Global Campus provides higher education opportunities through online and on-campus programs. It is a large public university with a focus on student success and flexible learning.