Solutions Architect

This position is highly skilled and experienced in demonstrating, designing and delivering solutions across the full breadth of the technical and business capabilities of Smile’s solutions to stakeholders including customers, partners, internal team members, investors and Smile leadership. This position is responsible for providing architecture support services. Sales Engineering Ensure Sales is effectively supported including, but not limited to, customer calls, working with sales to shape a deal, and preparing material for ARB and other governance gates. Collaborate with the Proposals team to draft written responses for RFPs, RFIs and other RFX’s as well as being part of the SOW creation and review process including management tools (AskSmile) used in this process. Build and maintain sales demos (including the infrastructure and data assets) for customer engagements and tradeshows. Solution Architecture Work closely with Engineering and leaders to provide high level solution design and formalize new ideas. Collaborate with Product and Client architects to discuss optimal product designs. Support the Implementation and Product teams including, but not limited to, implementation architecture work (as needed) and/or supporting assigned implementation architects as consultants. Fulfill the role of an embedded architect for customer projects, as needed, for billable work. Collaborate with Product Managers and Architects to create, review and improve product requirements including implementation of a repeatable requirements management process with requirements traceability and auditability. Enterprise Architecture Conduct ARB sessions, participate in process improvement for governance gates, define criteria for making governance decisions, and develop architecture recommendations to inform go/no-go decisions at each ARB gate. Develop and maintain artifacts such as principles, best practices, approved design patterns, technical strategies, approved tools / standards for development purposes, and a catalog of common implementation/configuration profiles. Develop and maintain target state architectures, roadmaps and reference architectures for all common implementation/configuration profiles. Develop and maintain playbooks for product architecture and design that describe how to implement a set of design principles and patterns for a new product. Develop and maintain playbooks for implementation architecture that describe how to implement a reference architecture for an implementation profile – aka, a class of customers with similar implementation requirements. This could include the creation of HELM charts to deploy and configure products based on common profiles. Partner and vendor assessments: as part of the expanded role of the ARB, define partner assessment criteria and do company/product reviews to vet potential partners. Accountable for ensuring that all working hours are accurately reported in Klient on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Klient is properly and fully utilized. Comply with the privacy, security and confidentiality policies.