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Platform Engineering:
- Build and evolve the agent runtime, orchestration engine, and Agent Studio for defining and improving AI agents.
- Own voice infrastructure for real-time audio streaming, STT/TTS integration, and telephony.
- Form the foundation of enterprise trust with RBAC, access management, audit logs, and data isolation.
Evaluation and Observability:
- Build the DeepEval-driven evaluation suite that replays real conversations, runs simulations, and gates every release.
- Extend observability to trace every agent decision, add proactive monitoring for regressions, and turn millions of calls into insight.
- Close the feedback loop connecting evaluation and observability to agent improvement.
Operations and Infrastructure:
- Own Kubernetes, ArgoCD-driven GitOps deployments, CI/CD, and SigNoz observability.
- Build self-serve infrastructure empowering the rest of engineering, and lead incident response and postmortems.
- Keep the platform fast, reliable, and boring to operate with high agency and ownership.
Rifa AI
Rifa AI builds an AI agents platform for contact centers in regulated industries, helping enterprises deploy trustworthy voicebots. They are a small, passionate engineering team with paying enterprise clients and growing revenue, backed by Seaborne Capital.