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Customer Engagement & Solution Leadership:
- Act as a trusted advisor to patent and IP professionals, helping them understand how AI can improve their workflows.
- Support strategic customer engagements, workshops, demonstrations, and proof-of-concepts alongside Sales and Customer Success teams.
- Translate customer challenges and market needs into product enhancements and scalable solutions.
Product Strategy & Workflow Innovation:
- Work closely with Product and Engineering teams to shape the future of AI-powered patent and IP workflows.
- Bring real-world practitioner expertise to influence product direction, prioritisation, and workflow design.
- Help define and validate new capabilities through customer feedback, testing, and pilot programmes.
AI & Industry Expertise:
- Act as subject matter expert for patent drafting, search, prosecution, and innovation intelligence workflows.
- Support the development of AI-powered solutions across patent intelligence, semantic search, and workflow automation.
- Stay at the forefront of developments in patent AI, LegalTech, and innovation intelligence.
Cross-Functional Collaboration:
- Partner with Product, Engineering, Sales, Customer Success, and customer teams to drive successful product adoption.
- Develop enablement materials, demo narratives, workflow playbooks, and best practices.
- Serve as the bridge between customers, product teams, and commercial teams to build solutions that solve real-world problems.
PatSnap
PatSnap is a global, pre-IPO company helping organizations make better decisions across Intellectual Property and Research & Development. With over 12,000 customers worldwide and a $300M Series E funding round, they are a $1 billion unicorn with offices in Singapore, Toronto, London, and Shanghai, and a diverse, entrepreneurial team.