Director of Customer Success Management

We are seeking a Director of Customer Success Management to lead and scale our Customer Success function. In this role, you will oversee a team of Customer Success Managers, driving strategy, execution, and customer outcomes across mid-market and enterprise portfolios. You will serve as a trusted advisor to executives at our client organizations while coaching your team to deliver world-class onboarding, adoption, and retention experiences. This is a high-visibility leadership role that directly impacts revenue growth, customer satisfaction, and the long-term success of Truv’s client base.