Job Description
Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes. Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations. Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies. Collaborate with insurance carriers and internal teams to resolve issues. Maintain required certifications and pursuing opportunities to grow product knowledge.
About Qualfon
Qualfon's mission is to help as many individuals as possible pursue their total vocation, create an ever-growing number of career development opportunities.