New Customer Support Representative (Temporary)

You will primarily be spent on the front lines with our users, assisting them with using Clair from the moment they sign up, and through the entire usage of Clair. You’ll be an internal Clair detective, mediating between our product teams, tech teams, partner teams, and our Clair users, making sure our users are having an amazing customer experience. An ideal candidate has experience providing customer support in a tech environment and is passionate about Clair’s mission, and is ready to roll up their sleeves to help our users and improve their lives. You will answer questions via phone, text, and email, acting as a first line of support to our users, providing exceptional customer service in every interaction. You will become a product expert, understanding deeply everything from Clair’s signup process, our wage advance (EWA), and repayment products- for someone that wants a crash course in fintech, this is the role! You'll learn the ins and outs of earned wage advance support, expanding your knowledge of the on-demand pay space and working closely with a fantastic group of people invested in Clair’s users and Clair’s mission.