Revenue Cycle Specialist (Contract) – Remote

Responsibilities:

• Respond to patient billing and insurance inquiries via Zendesk, resolving financial responsibility questions, statement disputes, and payment arrangements.
• Work Athena claim hold and denial queues, research claim status in payer portals, and place outbound calls to insurance payers for follow-up.
• Coordinate with clinical teams to complete documentation addendum requests and support special projects related to claims and patient support.

Qualifications:

• 2–3+ years of experience in medical billing and revenue cycle operations, preferably in telehealth.
• Hands-on experience with Athena, claims troubleshooting, and patient AR management.
• Strong understanding of CPT, ICD-10, HCPCS, and healthcare reimbursement methodologies.

Who You Are:

• Detail-oriented revenue cycle professional who sees billing as part of the patient’s financial journey.
• Comfortable navigating payer rules, rooting out complex claims issues, and supporting patients with empathy.
• Thrives in a collaborative, remote environment with ownership and continuous improvement.