Technical Support Engineer - APAC

Represent Markforged by providing excellent Technical Support to our resellers and customers, driving towards an excellent customer experience. Develop knowledge and competence of a diverse range of technologies. Investigate, troubleshoot, follow up and resolve customer issues and questions. Be an active member of a team that provides first class support via email, web and phone. Collaborate with other Markforged teams to ensure continuous improvement. Create new, and improve existing technical documentation, and provide technical training to partners and customers when required. Proven experience as a Technical Support Engineer (or similar background) with demonstrable success of working on complex systems. Excellent troubleshooting skills and the ability to apply logical thinking to solve a problem. Excellent English language, verbal and written, communication skills are essential.