Job Description
The Client Operations Manager role involves:
- Driving best practices and assisting in the optimization of accounts.
- Understanding delivery analytics for efficiency.
- Consulting with client service leaders to ensure effective resource allocation.
Responsibilities include:
- Reviewing trends and opportunities to determine business impact.
- Partnering with shared services to mitigate disruptions.
- Developing and tracking productivity metrics to meet Service Level Agreements (SLA).
The core duties include:
- Managing process and technology effectiveness.
- Analyzing operational issues and developing action plans.
- Leading change management initiatives for new processes.
About Cielo
Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner.