Remote Operations management Jobs · Asia

• Responsible for increasing client satisfaction and service.
• Focus on helping team and leaders deliver business-changing insights.
• Build and maintain progressive and cutting-edge talent acquisition solutions.

Support global onboarding and identity verification (KYC) processes by working with internal systems and teams. Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements. Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.

The Client Operations Manager is responsible for increasing client satisfaction and service. They achieve this by reviewing various service delivery metrics and team processes to drive process improvement changes. As a member of the Cielo client services leadership team, the Client Operations Manager will focus on helping their team and leaders deliver business-changing insights and build and maintain progressive and cutting-edge talent acquisition solutions.

This role will work closely with regional stakeholders, product teams, risk, and compliance to ensure operational excellence, healthy liquidity, risk mitigation, and a high-quality trading experience for users, overseeing daily P2P performance across key APAC markets.