Manager - Client Operations

The Client Operations Manager plays a crucial role in enhancing client satisfaction and service delivery. They achieve this by meticulously reviewing various service delivery metrics and team processes, with the goal of driving impactful process improvement changes. As an integral member of the Cielo client services leadership team, the Client Operations Manager is responsible for assisting their team and leaders in delivering business-changing insights and building and maintaining progressive and cutting-edge talent acquisition solutions. Further responsibilities include hardwiring, driving best practices, assisting in stabilization, optimization of accounts/key role, drive and understand delivery analytics for efficiency. The role focus includes delivery standards and journey mapping activities.