International Operations - P2P

This role will work closely with regional stakeholders, product teams, risk, and compliance to ensure operational excellence, healthy liquidity, risk mitigation, and a high-quality trading experience for our users. Responsibilities include overseeing daily P2P performance across key APAC markets, ensuring healthy liquidity, strong order success rates, and an excellent user experience. The role manages the merchant ecosystem end-to-end, including onboarding, vetting, performance review, incentive programs, and quality improvement. It identifies operational bottlenecks and drives data-backed improvements for marketplace efficiency and transaction growth. Supporting the rollout of new P2P features, especially China-first pilots that scale to global markets, is also key. Collaboration with product, risk, compliance, marketing, and support teams ensures safe and effective marketplace operations. Key metrics such as spreads, liquidity depth, completion rates, cancellations, and fraud trends are monitored. The role researches APAC P2P market conditions, payment methods, and user behaviors to inform operational strategy.