The Client Operations Manager increases client satisfaction and service; reviews service delivery metrics and team processes to drive process improvement changes, delivers business-changing insights, and builds/maintains progressive and cutting-edge talent acquisition solutions.
Job listings
$115,000–$135,000
USD/year
Provide OCM services to SMA clients as they transform their organization to align with MES strategy. The ideal candidate will have a demonstrated State HHS IT OCM, project management and Prosci® background with experience in Medicaid Management Information Systems (MMIS) modules implementations.