Assist the manager by providing leadership and direction to assigned analysts on the ROPS special projects and analytics team; lead the execution of strategic initiatives, process re-design, analytical report development, and special projects; provide teammate supervision and customer service; participate in special projects; perform root cause analysis on large amounts of datasets and create detailed reports.
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This position will support a disaster relief program in a temporary role, where the Temporary Call Center Supervisor will lead and develop contact center agents, managing all metrics and KPIs. Supervisors provide front line leadership and require advanced communication skills to listen effectively with management/staff, clients/customers; excellent judgment and leadership skills are needed to make data-driven decisions.