Technical Customer Success Manager - Enterprise / Commercial Segments

Responsibilities:

• Serve as the primary post-sales point of contact, owning customer success plans, onboarding, and adoption milestones to drive measurable business value.
• Proactively monitor customer health, diagnose technical adoption blockers, and develop mitigation plans for at-risk accounts.

Collaboration:

• Partner closely with customer stakeholders, support, product, engineering, and account teams to ensure timely issue resolution and strategic growth.
• Conduct regular business reviews to demonstrate value realization and align on future goals, including expansion opportunities.

Qualifications:

• Possess 5+ years of customer-facing SaaS experience with at least 3 years in a technical role, such as Technical Account Management or Solutions Engineering.
• Demonstrate deep technical expertise in identity management, endpoint administration, and security frameworks, with strong problem-solving and communication skills.
• Show a proactive desire to stay ahead in the MDM landscape and the ability to translate technical concepts into business outcomes for executive stakeholders.