Identify, recruit, and onboard new reseller partners.
Design and execute joint Go-To-Market (GTM) plans.
Ensure partner compliance with official programs and legal agreements.
JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.
Own day-to-day technical engagement and support outcomes for assigned premium support accounts, managing escalations and ensuring high-quality service delivery.
Establish and lead recurring technical cadences with customer stakeholders and internal teams, tracking progress and driving accountability across workstreams.
Proactively guide customers through product releases and roadmap changes, providing technical assessments and communication to ensure readiness and adoption.
Clariti Cloud Inc. empowers governments to deliver exceptional citizen experiences through its software platform. The company operates as a remote team with an inclusive, growth-minded, and customer-focused culture.
Own endpoint and device management across the environment; maintain MDM platforms, enforce security baselines, and ensure devices remain compliant, patched, and operational.
Manage SaaS and identity systems, including application lifecycle, access controls, and integrations; maintain least-privilege access and support audit and compliance requirements.
Act as the escalation point for complex technical issues; diagnose root causes across endpoints, systems, and integrations, and drive issues through resolution.
Onebrief provides collaboration and AI-powered workflow software designed specifically for military staffs. It operates as an all-remote company with a team of veterans from all forces and global organizations, and technologists from leading-edge software companies.
Drive configuration, optimization, and security hardening of enterprise systems including Google Workspace, Kandji MDM, and critical SaaS integrations
Lead technical design and implementation of enterprise system integrations, ensuring scalability, security, and compliance with organizational standards
Deliver reliable systems administration and provide escalated technical support during high-volume periods or when IT Support coverage is needed
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. As a diverse team of more than 600 members, they are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.
Serve as the primary technical authority for assigned clients, providing high-level technical guidance and strategic direction throughout their Saviynt journey.
Lead the technical definition, scoping, and design of complex identity security solutions, translating intricate client requirements into robust, scalable Saviynt deployments.
Take full ownership of the technical execution of SOWs, orchestrating the successful delivery of professional services.
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. They are recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions.
Run discovery, solution design and configuration to lead technical onboarding and accelerate time-to-value.
Triage and resolve customer issues to minimize downtime and meet SLAs, providing in-timezone coverage to support the global support team.
Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements.
Ketch is redefining responsible data use for the AI era. Their Data Permissioning Platform helps companies manage data privacy, consent, and compliance—while enabling privacy-safe data activation across devices, systems, and third-party applications.
Serve as the primary operational point of contact for a portfolio of enterprise accounts.
Lead onboarding, implementation, and integration for complex enterprise environments, in partnership with the Technical Account Manager and Solutions Engineer.
Develop and deliver engaging training to help customers confidently use HONK’s platform and services.
They transform the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company and embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.
You partner with our initial customers to drive product value
You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
You partner cross-functionally to translate business needs and product requirements into new solutions for customers
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. They offer an intelligent cloud-based platform connecting people, systems, and processes to empower organizations.
Your primary mission is to protect and grow a significant Book of Business.
You will drive deep account engagement through Executive Business Reviews (EBRs), roadmap discussions, and strategic value mapping.
By analyzing customer health and usage data, you will proactively identify risks and uncover opportunities for cross-selling and significant expansion.
JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. JumpCloud enables users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.
Manage a territory that includes target-accounts and an existing book of business that has companies with 500 - 2,500 employees.
Hunting new business opportunities, building sales pipeline, and driving growth within the Commercial sector.
Responsible for upselling into the existing account base, leveraging our entire product suite.
1Password is building the foundation for a safe, productive digital future. They innovate the market-leading enterprise password manager and pioneered Extended Access Management. As one of the most loved brands in cybersecurity, they take a human-centric approach in everything from product strategy to user experience.
Triage and respond to customer tickets via email and Zoom
Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few
Identify complex issues and escalate to our technical support teams as appropriate
Customer.io helps customers connect with their audiences. They have seen consistent year-over-year growth, and this contract role offers a chance to make a real impact during a period of rapid scale.
Develop cross-functional knowledge that spans IT Security, IT Operations, Infrastructure, and Application Portfolio Management practices.
Inspect customer adoption issues and run specific plans to increase adoption health where required to ensure that all customers are wildly successful with Illumio's platform.
Tie adoption health to renewal and ensure that value is being delivered.
Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, their breach containment platform identifies and contains threats across hybrid multi-cloud environments.
Resolve hardware, software, access issues across all time zones.
Own and manage Google Workspace, Microsoft 365, and the Atlassian suite.
Responsible for IT onboarding and offboarding, provisioning, SSO, and access control.
Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, their platform runs on-premises and in private clouds. They deliver secure messaging, file sharing, workflow automation, and project management. They are a remote-first, open-source company.
Manage user onboarding and offboarding, including account creation, permissions, and workstation setup
Perform Identity and Access Management tasks across Microsoft 365, Active Directory, and Google Workspace
Handle inbound support requests via phone and ticketing system, resolving end-user issues in a timely manner
Coretelligent partners with growing, highly regulated organizations that need secure, dependable IT environments built to scale. Our work spans managed IT, cybersecurity, cloud, and strategy, delivered through a model designed for consistency, transparency, and trust.
Work directly with customers to understand how they currently manage their governance, risk, and compliance workflows.
Translate customer needs into live Sprinto workflows; this is a builder role inside Customer Experience & Product Management.
Configure and deploy customer solutions across Sprinto modules and connected systems; use APIs and custom integrations when native workflows are not enough.
Sprinto is an AI-native GRC platform that helps organizations manage risks, audits, vendor oversight, and continuous monitoring from a single connected platform. With a team of 350+ employees serving 3,000+ customers across 75+ countries, they combine scale with expertise to deliver trust and compliance.
Partner with Account Executives to support technical aspects of sales opportunities
Support and lead implementations of CrashPlan solutions for customers
Work with customer IT and Security teams to ensure successful setup and configuration
CrashPlan provides cyber-ready data resilience and governance in a single platform. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide and they value workplace diversity and mutual respect.
Serve as the primary point of contact for customers seeking technical assistance via various channels.
Diagnose and resolve technical issues related to our marketing analytics technology platform.
Collaborate with customers to understand their technical requirements and provide tailored solutions.
Supermetrics is a company that helps businesses manage their marketing data to make informed decisions. The company has employees across the globe and fosters a culture of growth and development.
Serve as a trusted advisor, driving a unified customer experience.
Guide enterprise customers to onboard, consume, adopt, and realize business value.
Collaborate with Broadcom project teams, acting as the customer advocate.
Broadcom is a global technology leader that designs, develops, and supplies a broad range of semiconductor and infrastructure software solutions. They are an equal opportunity employer that values diversity and inclusion.
Work directly with customers to triage, troubleshoot, and resolve support tickets.
Provide customer service through multiple engagement channels.
Create and update documentation and user communications.
Recast Software helps organizations manage and support users and devices. They are a rapidly growing software company with thousands of enterprise organizations using their solution in over 125 countries.
Independently manage and prioritize a personal ticket queue from intake through resolution.
Provide L2–L3 support for hardware, software, network connectivity, identity, and productivity issues.
Produce and deliver weekly reports on ticket volume, resolution times, recurring issues, and outstanding items.
Sourcefit provides offshore staffing solutions, allowing businesses to build dedicated teams in the Philippines. While specific employee numbers aren't available in the job posting, they foster a culture of independence for their team members.