Develop cross-functional knowledge that spans IT Security, IT Operations, Infrastructure, and Application Portfolio Management practices.
Inspect customer adoption issues and run specific plans to increase adoption health where required to ensure that all customers are wildly successful with Illumio's platform.
Tie adoption health to renewal and ensure that value is being delivered.
Identify new business opportunities for customers.
Coach customers on using AppViewX to solve business challenges.
AppViewX helps organizations reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. They have been certified as a Great Place to Work in India, indicating a positive employee experience.
Ensure smooth customer onboarding and equip them with best practices.
Build trusted relationships with customers to drive adoption and renewals.
Serve as advisor, helping customers navigate security practices.
They are focused on preventing leaking credentials and building machine identity protection products. They are a fully remote, collaborative team contributing to advancements in cybersecurity and committed to open source.
Manage relationships with C-level executives across complex enterprise accounts.
Proactively identify customer needs and tailor solutions to enhance security posture and ROI.
Lead "Voice of the Customer" initiatives internally to shape product investments.
Onapsis safeguards critical business applications, ensuring compliance and availability for over 20% of the Fortune 100. They foster a unique culture of high achievement and teamwork with supportive, innovative colleagues in the cybersecurity space.
You partner with our initial customers to drive product value
You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
You partner cross-functionally to translate business needs and product requirements into new solutions for customers
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. They offer an intelligent cloud-based platform connecting people, systems, and processes to empower organizations.
Serve as primary contact, building trusted relationships with IT security teams and CISOs.
Track onboarding, identify underutilized features, and offer guidance.
Collect feedback for Product Management to inform product roadmap.
Syteca Inc. delivers a cybersecurity platform dedicated to inside perimeter security with advanced user activity monitoring (UAM) and robust privileged access management (PAM) solutions. They have grown into a global cybersecurity provider for more than 1,500 organizations across every industry on every continent.
Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.
Own executive-level relationships for top-tier healthcare accounts (TCV $200k+).
Co-create Joint Business Plans and lead Executive Business Reviews (EBRs) focused on ROI and compliance risk mitigation.
Act as the Voice of the Customer (VoC) by synthesizing user needs into actionable insights for the Product team.
Propelus simplifies workforce compliance management across healthcare. With innovative technology and strategic partnerships, Propelus empowers millions of professionals, employers, and regulators to create a connected and efficient healthcare ecosystem.
Providing advice and guidance as the Forward Networks subject matter expert.
Taking ownership of post-sales technical issues, working with cross-functional teams.
Walking customers through the various stages of adoption with Forward Networks Platform.
Forward Networks is transforming how complex networks are managed and secured, offering a network digital twin. Founded in 2013 they are backed by investors like Andreessen Horowitz and offer an innovative culture shaping network reliability, security, and AI operations.
Manage a portfolio of global strategic customers and be their primary advisor.
Build relationships with C-level executives to drive satisfaction.
Develop and execute strategic account plans with success metrics.
Jobgether is a platform that connects job seekers with companies using AI-powered matching. They focus on ensuring applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Develop best practices to ensure customers are having success with the mabl product.
Build direct relationships with strategic enterprise clients.
Mabl empowers software teams with an AI-powered low-code test automation platform that streamlines testing across web, mobile, API, accessibility, and performance. They are a growing company with 80+ mablers spread across the world who value transparency, collaboration, and empathy.
Own implementation and onboarding, including project‑managing technical integrations.
Build and nurture strong, strategic, long‑term relationships across all levels of client organizations.
Develop and execute strategic account and BoB plans, including growth and expansion strategies.
Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. It is a certified Great Place to Work that values diversity, inclusion, and innovation to improve health outcomes and contain costs.
Develop a digital-first success program delivering proactive engagement.
Build executive relationships, serving as a strategic advisor.
Monitor customer health and develop data-driven playbooks.
Amwell transforms healthcare through technology and people's ideas. They provide solutions to the healthcare industry's challenges. They have almost two decades of experience with some of the largest healthcare organizations, focused on equitable and accessible care.
Proactively manage customer relationships from implementation hand-off through renewal and beyond.
Drive world-class customer retention by establishing a trusted advisor relationship that drives strong product adoption and value delivery and creates customer advocates.
Develop an in-depth understanding of each customer’s business goals, initiatives, and use cases to support their business objectives based on their unique use cases.
Verifiable is a provider credentialing and network monitoring platform, delivering industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. It is a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through, operating fully distributed across the US and internationally.
Build and nurture relationships with key customer stakeholders.
Offer technical guidance and best practices for Zscaler solutions.
Work proactively to identify adoption insights and develop risk mitigation plans.
Zscaler accelerates digital transformation to ensure customers can be more agile, efficient, resilient, and secure. They are an AI-forward enterprise leveraging the world’s largest security data lake to power their cloud-native Zero Trust Exchange platform.
Own NRR, retention, and onboarding outcomes across the Customer Success organization.
Build and scale CS through AI, automation, and systems thinking.
Design and evolve engagement models across customer segments.
Customer.io's platform allows over 7,500 companies to send billions of emails, push notifications, in-app messages, and SMS every day. They power automated communication, helping teams send smarter, more relevant messages using real-time behavioral data; they value empathy, transparency, and action.
Partner with sales and implementation to support smooth onboarding, ongoing training, and adoption of contracted functionality.
Form deep relationships with customers, serve as a trusted advisor, and ensure ongoing success, engagement, and strategic conversations with key executive stakeholders and decision makers.
Drive a feedback loop with cross-functional teams by gathering and synthesizing customer inputs to inform product development and prioritize roadmap enhancements.
Verifiable is a provider credentialing and network monitoring platform, delivering industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. They are a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through.
Own end-to-end technical and strategic success for enterprise accounts.
Lead engagements across deployments, integrations, governance, and budgeting.
Translate enterprise requirements into structured success plans.
Jobgether is a platform using an AI-powered matching process to ensure applications are reviewed quickly and fairly. They identify the top-fitting candidates and share this shortlist with the hiring company, where the internal team manages the final decision-making process.
Own the full renewal lifecycle for a defined set of customers.
Execute standard renewal motions by documenting renewal risks and customer engagement steps.
Monitor account health using usage trends, support history, and sentiment.
Ivanti empowers IT and Security teams across the globe. Ivanti values every voice and builds and delivers world-class solutions for its customers through diverse and inclusive hiring, decision-making, and a commitment to its employees and partners.
Manage a book of approximately 50 of our largest and most strategic global Enterprise accounts.
Ensure a seamless customer experience throughout the entire life cycle - from onboarding through engagement and renewal.
Proactively drive customer adoption and mitigate retention risk.
Articulate provides solutions for creating engaging and interactive e-learning courses. While the job posting does not specify company size, Articulate values diversity and is committed to fostering an inclusive environment.
Own the Client Relationship: Manage accounts and build strong relationships with stakeholders.
Ensure Successful Implementation & Adoption: Partner with Implementation to drive smooth onboarding.
Drive Performance & Outcomes: Monitor usage and performance metrics and improve client results.
Ascertain is building AI agents to automate the administrative work that burdens care teams and is saving hundreds of staff hours every week. They are backed by Northwell Health and Deerfield Management and are on a mission to restore time, trust, and focus to the people who keep healthcare running.